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High CPU Load
Minor incident
Broadband4 Internet Services for Education
Broadband4 Leased Line Services
Broadband4 Filtering Services
Broadband4 FTTP/FTTC/ADSL Services
Tue 03 Jan, 2023 09:03 BST
· 6 days, 10 hours, 55 minutes
Updates
Monitoring
Tue 03 Jan, 2023 · 10:59 BST
CPU and Traffic Levels have remained at normal levels since 0902 this morning. Engineers are continuing to monitor.
Issue
Tue 03 Jan, 2023 · 09:10 BST
Engineers were alerted to a high CPU load incident on a core router device 0735 this morning, where CPU rose from 10-100% usage within a 5 minute period and remained there. This did not correlate to an increase in traffic flow. Engineers started to triage the situation and take corrective action.
At 0850 the device was rebooted and services failed over to the secondary unit. From this point traffic levels have increased to normal levels and CPU Levels have begun to return to normal levels.
Engineers are continuing to monitor the situation and performing a root cause analysis.
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