Carrier issue

Our carrier has now confirmed that this issue is resolved. We’ve observed stability since the last update, so will now also be marking this incident as resolved.

Please accept our apologies if you were impacted by this incident.

All affected circuits appear to be back online. We’re yet to receive confirmation from the carrier that the root cause of the issue has been resolved, so service should be considered “at risk” until we update this incident further.

We are aware of an issue with one of our carriers, which is affecting a small number of customers.

We have raised this incident with the carrier in question, who have acknowledged the issue, and we will post an update as soon as we have more information.