Outbound calls failing for some customers
Major incident
MyCloud Services
MyCloud Voice Services
Thu 19 Sep, 2024 11:37 BST
· 1 hour, 54 minutes
Updates
Resolved
Thu 19 Sep, 2024 · 13:29 BST
This was identified as a problem with an upstream provider. The provider has since resolved the issue, and outbound calls are now working correctly.
Apologies for any inconvenience caused.
Issue
Thu 19 Sep, 2024 · 11:37 BST
We’re aware of an issue currently affecting outbound calls for some customers. We’re currently investigating and will update this post when we have further information.
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