Connectivity issues for VMB customers

Virgin Media Business have confirmed that this outage was caused by changes made whilst investigating a fault with an unrelated service. As the root cause of the outage has been identified, we’re happy this is now resolved.

Please accept our apologies on behalf of VMB for any inconvenience caused by this short outage.

Service has been back up for the last 30 minutes. The root cause is currently being investigated by VMB. Engineers are monitoring in the meantime.

We’re currently seeing loss of service to leased lines supplied through Virgin Media Business. We have raised an incident with VMB and are also arranging for physical checks of the relevant ports on our and VMB’s equipment. We’ll update further once we know more.

Apologies for any inconvenience caused.