Leased line outages for some customers

Engineers have observed continued stability since the last update, so we will now close this incident.

Please accept our apologies, once again, for any inconvenience cause by this outage.

We have received confirmation from the carrier that they have reseated the affected line card, resolving the issue.

Engineers will continue to monitor for the rest of the day. If you experience further connectivity issues, please contact the helpdesk so we can investigate.

Our monitoring is showing that connectivity should be back online for affected customers.

We’re yet to receive confirmation from the carrier that the issue is resolved, so service should be considered at risk until we provide a further update.

We have received confirmation that the engineer is now onsite and the replacement equipment is on target to arrive by 9:45.

We understand that the equipment replacement should be a relatively quick process, so we’re hopeful that service should resume shortly.

Our engineers have confirmed it’s an issue on our upstream carrier’s network, Sky, who deliver services to some of our customers. They’re awaiting delivery of parts which are estimated to arrive between 0930 and 1000 this morning. Engineers are already on route to site so they’re ready to install the parts on arrival.

As soon as we have more information, we will post a further update. We apologise for the outage and interruption this is causing.

We’re aware of an issue affecting service for some business and education leased line customers. It’s specific to one carrier. Engineers are investigating. Further updates and information to follow.